General
What is The Drive AI?
What is The Drive AI?
How is The Drive AI different from Google Drive or Dropbox?
How is The Drive AI different from Google Drive or Dropbox?
- Automatically organize your files based on content
- Let you search and ask questions about your files in natural language
- Execute file operations through simple commands
- Understand relationships between your documents
What file types are supported?
What file types are supported?
Is my data secure?
Is my data secure?
Can I access The Drive AI on mobile?
Can I access The Drive AI on mobile?
Account & Sign-In
How do I create an account?
How do I create an account?
- Microsoft
- GitHub
- Email & Password
What sign-in methods are supported?
What sign-in methods are supported?
- Google - Use your Google account
- Microsoft - Use your Microsoft/Outlook account
- GitHub - Use your GitHub account
- Email & Password - Create a traditional account with email verification
Can I use multiple accounts?
Can I use multiple accounts?
How do I delete my account?
How do I delete my account?
Features
What's the difference between Chat Mode and Agent Mode?
What's the difference between Chat Mode and Agent Mode?
How does auto-organization work?
How does auto-organization work?
What is Command+K?
What is Command+K?
Can I undo AI actions?
Can I undo AI actions?
Can I sign PDF documents?
Can I sign PDF documents?
What PDF operations are available?
What PDF operations are available?
Can I scan physical documents?
Can I scan physical documents?
How do I share files with people outside my workspace?
How do I share files with people outside my workspace?
Does The Drive AI work offline?
Does The Drive AI work offline?
Integrations
What integrations are available?
What integrations are available?
- Google Drive — import and export files
- OneDrive — import and export files
- Dropbox — import and export files
- Email — auto-import attachments from Gmail and Outlook (Premium)
- Slack — auto-organize files shared in Slack channels
- Microsoft Teams — auto-organize files shared in Teams channels
- MCP Server — connect to Claude, ChatGPT, Cursor, and other AI tools
Do cloud storage integrations sync automatically?
Do cloud storage integrations sync automatically?
What is MCP?
What is MCP?
Can I connect multiple email accounts?
Can I connect multiple email accounts?
Workspaces
What is a workspace?
What is a workspace?
- Personal Workspace: For individual use (1 user). You get one automatically when you sign up.
- Team Workspace: For collaboration (up to 50 users). Create as many as you need.
How do I switch between workspaces?
How do I switch between workspaces?
How do I create a team workspace?
How do I create a team workspace?
- Click the workspace name at the top of the left sidebar
- Click Create Workspace at the bottom of the dropdown
- Name your workspace and start your 1-month free trial
How much does a team workspace cost?
How much does a team workspace cost?
Can I delete my personal workspace?
Can I delete my personal workspace?
Plans & Billing
Is there a free plan?
Is there a free plan?
- 10 AI steps per day (300/month)
- Text file support
- 5 auto-organized files per month
- 1 GB storage (up to 50 files)
What plans are available?
What plans are available?
- Free — $0, basic AI file management
- Premium — $199.99/year, more AI steps, all file types, 20 GB storage
- Max — $999.99/year, unlimited AI, all integrations (email, cloud storage, Slack, Teams), e-sign, file requests, 500 GB storage
Can I cancel anytime?
Can I cancel anytime?
What happens to my files if I downgrade?
What happens to my files if I downgrade?
- Files over your plan’s storage limit become read-only
- Media files become inaccessible on the Free plan
- AI steps and auto-organization revert to the lower plan’s limits
- Integrations exclusive to your previous plan are paused
Do you offer refunds?
Do you offer refunds?
Troubleshooting
Files aren't uploading
Files aren't uploading
- Check your internet connection
- Verify you have sufficient storage space
- Ensure the file type is supported
- Try uploading smaller batches
AI isn't responding
AI isn't responding
- Check if you’ve reached your daily query limit (Free plan)
- Refresh the page
- Try signing out and back in
- Contact support if the issue persists
Auto-organization isn't working
Auto-organization isn't working
- Ensure you’re uploading to the workspace root for automatic organization
- For manual organization, use Command+K in the desired folder
- Check if you’ve reached your monthly organization limit (Free plan)
Can't find my files
Can't find my files
- Use Chat Mode to search: “Where is the file about [topic]?”
- Check the Trash folder for accidentally deleted files
- Look in auto-created folders