> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thedrive.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about The Drive AI

## General

<AccordionGroup>
  <Accordion title="What is The Drive AI?" icon="circle-question">
    The Drive AI is an AI-powered file management workspace where you can create, organize, share, and manage files using natural language. Instead of clicking through menus and dragging files, you simply describe what you want to accomplish, and the AI handles the rest.
  </Accordion>

  <Accordion title="How is The Drive AI different from Google Drive or Dropbox?" icon="scale-balanced">
    Traditional cloud storage services require you to manually organize files. The Drive AI uses AI to:

    * Automatically organize your files based on content
    * Let you search and ask questions about your files in natural language
    * Execute file operations through simple commands
    * Understand relationships between your documents

    Think of it as cloud storage with a built-in AI assistant.
  </Accordion>

  <Accordion title="What file types are supported?" icon="file">
    **Free plan:** PDF, DOCX, DOC, TXT, RTF, XLSX, XLS, CSV, PPTX, PPT

    **Premium plan:** All of the above, plus PNG, JPG, JPEG, GIF, WEBP, MP3, WAV, M4A, MP4, MOV, AVI
  </Accordion>

  <Accordion title="Is my data secure?" icon="shield-halved">
    Yes. The Drive AI uses AES-256 encryption at rest and TLS 1.3 in transit. The platform is CASA certified and a Microsoft Verified Partner. All uploads are scanned for malware in real time, and your data is never used to train AI models. See our [Security & Privacy](/features/security) page for full details.
  </Accordion>

  <Accordion title="Can I access The Drive AI on mobile?" icon="mobile">
    Yes! The Drive AI is available on iOS and Android, in addition to the web app. The mobile apps include features like document scanning, file management, and AI chat. Download from the [App Store](https://apps.apple.com/us/app/the-drive-ai-file-organizer/id6758524851) or [Google Play](https://play.google.com/store/apps/details?id=com.bigyankarki.thedriveai).
  </Accordion>
</AccordionGroup>

## Account & Sign-In

<AccordionGroup>
  <Accordion title="How do I create an account?" icon="user-plus">
    Visit [thedrive.ai](https://thedrive.ai) and choose your preferred sign-in method:

    * Google
    * Microsoft
    * GitHub
    * Email & Password

    Your account is created automatically when you sign in for the first time.
  </Accordion>

  <Accordion title="What sign-in methods are supported?" icon="key">
    The Drive AI supports four sign-in options:

    * **Google** - Use your Google account
    * **Microsoft** - Use your Microsoft/Outlook account
    * **GitHub** - Use your GitHub account
    * **Email & Password** - Create a traditional account with email verification
  </Accordion>

  <Accordion title="Can I use multiple accounts?" icon="users">
    Each account has its own separate Drive AI workspace. To switch accounts, sign out and sign in with a different account.
  </Accordion>

  <Accordion title="How do I delete my account?" icon="trash">
    To delete your account and all associated data, please contact [contact@thedrive.ai](mailto:contact@thedrive.ai).
  </Accordion>
</AccordionGroup>

## Features

<AccordionGroup>
  <Accordion title="What's the difference between Chat Mode and Agent Mode?" icon="toggle-on">
    **Chat Mode** is for asking questions and getting answers. The AI reads your files and responds but doesn't take any actions.

    **Agent Mode** is for taking actions. The AI can create, rename, move, share, organize, and delete files based on your commands.
  </Accordion>

  <Accordion title="How does auto-organization work?" icon="folder-tree">
    When you upload files, The Drive AI analyzes the content of each file to understand what it is and how it relates to other files. It then creates appropriate folders and places files in logical locations.

    You can trigger organization automatically (on upload) or manually (with Command+K).
  </Accordion>

  <Accordion title="What is Command+K?" icon="keyboard">
    Command+K (Ctrl+K on Windows) opens the command bar and triggers AI organization on the current folder. It's a quick way to organize files without uploading new ones.
  </Accordion>

  <Accordion title="Can I undo AI actions?" icon="rotate-left">
    Yes. Recent Agent Mode actions can be undone. Additionally, deleted files go to a Trash folder first, giving you a chance to recover them.
  </Accordion>

  <Accordion title="Can I sign PDF documents?" icon="signature">
    Yes. The Drive AI includes built-in [E-Sign](/features/e-sign) for adding legally binding electronic signatures to PDFs. E-signatures are compliant with the ESIGN Act and UETA.
  </Accordion>

  <Accordion title="What PDF operations are available?" icon="file-pdf">
    The Drive AI includes a full suite of [PDF tools](/features/pdf-tools): merge, split, compress, fill forms, extract pages, add watermarks, and convert PDF to JPG. You can use these through Agent Mode with natural language commands.
  </Accordion>

  <Accordion title="Can I scan physical documents?" icon="camera">
    Yes. The Drive AI mobile app includes a [document scanner](/features/document-scanning) that converts physical documents to searchable PDFs with OCR text extraction. Download the iOS or Android app to get started.
  </Accordion>

  <Accordion title="How do I share files with people outside my workspace?" icon="share-nodes">
    You can share files via shareable links, direct email invitations, or [File Requests](/features/file-sharing). External collaborators only see the specific files shared with them—they cannot browse your workspace.
  </Accordion>

  <Accordion title="Does The Drive AI work offline?" icon="wifi-slash">
    No. The Drive AI requires an internet connection to function, as the AI processing happens in the cloud.
  </Accordion>
</AccordionGroup>

## Integrations

<AccordionGroup>
  <Accordion title="What integrations are available?" icon="plug">
    **Cloud storage** (manual import/export):

    * [Google Drive](/integrations/google-drive-import) — import and export files
    * [OneDrive](/integrations/onedrive-import) — import and export files
    * [Dropbox](/integrations/dropbox-import) — import and export files

    **Live integrations** (automatic, real-time):

    * [Email](/integrations/email-integration) — auto-import attachments from Gmail and Outlook (Premium)
    * [Slack](/integrations/slack) — auto-organize files shared in Slack channels
    * [Microsoft Teams](/integrations/microsoft-teams) — auto-organize files shared in Teams channels

    **AI tools**:

    * [MCP Server](/integrations/mcp-server) — connect to Claude, ChatGPT, Cursor, and other AI tools
  </Accordion>

  <Accordion title="Do cloud storage integrations sync automatically?" icon="sync">
    No. Google Drive, OneDrive, and Dropbox integrations are manual import/export. Files are copied when you trigger the action—changes are not synced automatically between the two. Your original files remain untouched. For real-time automatic imports, see the Email, Slack, and Microsoft Teams integrations.
  </Accordion>

  <Accordion title="What is MCP?" icon="link">
    MCP (Model Context Protocol) is an open standard that allows AI assistants to connect to external tools. The Drive AI's MCP server lets you use your files with Claude, ChatGPT, Cursor, and other compatible AI tools.
  </Accordion>

  <Accordion title="Can I connect multiple email accounts?" icon="envelopes-bulk">
    Yes. You can connect multiple Gmail and Outlook accounts. Each account's attachments are imported according to your settings.
  </Accordion>
</AccordionGroup>

## Workspaces

<AccordionGroup>
  <Accordion title="What is a workspace?" icon="building">
    A workspace is where your files live in The Drive AI. There are two types:

    * **Personal Workspace**: For individual use (1 user). You get one automatically when you sign up.
    * **Team Workspace**: For collaboration (up to 50 users). Create as many as you need.
  </Accordion>

  <Accordion title="How do I switch between workspaces?" icon="arrows-rotate">
    Click the workspace name at the top of the left sidebar. A dropdown will show all your workspaces. Click on one to switch to it.
  </Accordion>

  <Accordion title="How do I create a team workspace?" icon="users-gear">
    1. Click the workspace name at the top of the left sidebar
    2. Click **Create Workspace** at the bottom of the dropdown
    3. Name your workspace and start your 1-month free trial
  </Accordion>

  <Accordion title="How much does a team workspace cost?" icon="money-bill">
    Team workspaces cost **\$500/month** per workspace after the 1-month free trial. Each new team workspace gets its own free trial.
  </Accordion>

  <Accordion title="Can I delete my personal workspace?" icon="trash">
    No. Your personal workspace is permanent and tied to your account. You can delete team workspaces, but not your personal workspace.
  </Accordion>
</AccordionGroup>

## Plans & Billing

<AccordionGroup>
  <Accordion title="Is there a free plan?" icon="gift">
    Yes! The Free plan for your personal workspace includes:

    * 10 AI steps per day (300/month)
    * Text file support
    * 5 auto-organized files per month
    * 1 GB storage (up to 50 files)
  </Accordion>

  <Accordion title="What plans are available?" icon="credit-card">
    **Personal plans:**

    * **Free** — \$0, basic AI file management
    * **Premium** — \$199.99/year, more AI steps, all file types, 20 GB storage
    * **Max** — \$999.99/year, unlimited AI, all integrations (email, cloud storage, Slack, Teams), e-sign, file requests, 500 GB storage

    **Team:** \$500/month per workspace (up to 50 members) after a 1-month free trial.

    See [Plans & Pricing](/account/plans-pricing) for full details.
  </Accordion>

  <Accordion title="Can I cancel anytime?" icon="circle-xmark">
    Yes. You can cancel Premium or team workspace subscriptions at any time. You'll retain access until the end of your billing period.
  </Accordion>

  <Accordion title="What happens to my files if I downgrade?" icon="arrow-down">
    Your files remain in your workspace. However:

    * Files over your plan's storage limit become read-only
    * Media files become inaccessible on the Free plan
    * AI steps and auto-organization revert to the lower plan's limits
    * Integrations exclusive to your previous plan are paused
  </Accordion>

  <Accordion title="Do you offer refunds?" icon="rotate-left">
    Yes. If you're not satisfied within the first 14 days of your Premium subscription, contact support for a full refund.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Files aren't uploading" icon="upload">
    * Check your internet connection
    * Verify you have sufficient storage space
    * Ensure the file type is supported
    * Try uploading smaller batches
  </Accordion>

  <Accordion title="AI isn't responding" icon="robot">
    * Check if you've reached your daily query limit (Free plan)
    * Refresh the page
    * Try signing out and back in
    * Contact support if the issue persists
  </Accordion>

  <Accordion title="Auto-organization isn't working" icon="folder-tree">
    * Ensure you're uploading to the workspace root for automatic organization
    * For manual organization, use Command+K in the desired folder
    * Check if you've reached your monthly organization limit (Free plan)
  </Accordion>

  <Accordion title="Can't find my files" icon="magnifying-glass">
    * Use Chat Mode to search: "Where is the file about \[topic]?"
    * Check the Trash folder for accidentally deleted files
    * Look in auto-created folders
  </Accordion>
</AccordionGroup>

## Still Have Questions?

<Card title="Contact Support" icon="headset" href="mailto:contact@thedrive.ai">
  Can't find what you're looking for? Our support team is here to help.
</Card>